Like any other electronic device, dropping or knocking over the Pivo Pod can cause internal or external damage, such as the top part coming off, especially that Pivo has moving parts. Therefore, we recommend handling the Pod with extra care to prevent it from falling.
To enhance stability and prevent the Pod from falling, please use the hook at the bottom of the Pivo Tripod or use the Pivo Weight add-on accessory to add extra weight.
Please note that our warranty covers manufacturing defects only. Damages caused by mishandling, accidents, or misuse are not covered under our warranty (Hardware Warranties Policy).
For further assistance, please email us at support@pivo.ai.