Pivo

What are the warranty conditions?

Pivo provides a ONE (1) YEAR manufacturer’s warranty on Pivo-branded hardware products purchased from Pivo Online Store for your own use and not for resale purposes. 

What is the coverage of the warranty?

• Pivo-branded hardware product is warranted against manufacturing defects for ONE (1) YEAR from the date of original purchase when used in accordance with Pivo's user guidelines.
• Pivo’s user guidelines in the Support Hub on Pivo’s official website include but aren't limited to information in product specifications, user manuals, and service communications.
• During this period, Pivo is to replace the defective item at Pivo’s discretion.
• Pivo will cover the shipping costs if a confirmed defective item that's covered by the warranty has to be sent back to us.

What is excluded in this warranty?

This hardware warranty doesn't cover:

• Non-Pivo branded hardware, normal depletion, wear and tear of consumable parts such as batteries and charging cables.
• Damage by being exposed to unusual circumstances including but not limited to abuse, misuse, and accident.
• Damage or malfunction by being exposed to environmental influences, climate conditions or situations that can possibly affect a product’s operation and/or functions.
• Modifications, unauthorized repairs or other causes that aren't defects in manufacturing.
• Damage or malfunction caused by an incorrect combination with other products or equipment.
• Free batteries that come with the Remote Control.
• Pivo-branded software.

What is the evaluation procedure?

1. A customer must report a defective product to Pivo by emailing support@pivo.ai in order to receive warranty service within warranty period. 
2. After submitting a request to make a warranty claim, Pivo will require the customer to provide proof of a video where the issue is occurring to accurately identify whether the issue is a bug or manufacturing defect. 
3. The customer will respond to questions in order to help diagnose issues and the customer will follow Pivo or its agents' procedures to receive warranty service.
4. If it's a software bug, the faulty product won't be replaced and the bug will be fixed in an app update. If Pivo confirms that it's a manufacturing defect, the faulty item will be replaced.
5. If the defect isn't covered by the warranty, the customer is responsible for any associated costs.

Notes:

• A video proof is required for us to remotely check the issue. Without any supporting document proving the defect, we can't correctly process your request for a replacement.
• As the Pivo Pod is assembled as one whole device, spare parts and repair services are not available. 
• The replacement device will follow the original device's warranty coverage.