If the tracking for your package shows it as delivered but you haven't received it, we recommend the following:
- Confirm the shipping address. Make sure the shipping address provided is correct by checking your shipping confirmation email.
- Check around the delivery location. Carrier may have placed it in a secure location out of view of the street. Look around your delivery location for the package or a notice of attempted delivery.
- Check if someone else accepted the delivery. See if a neighbor, colleague, or other resident received the package.
- Contact the post office in charge of the final delivery. Most post offices can provide the exact delivery location of your package.
If you are still not able to locate your package, please contact us and confirm that you have followed the above steps.
