Here are some of the commonly asked questions about Pivo Max:
What can I track with Pivo Max?
Pivo Max's Auto Tracking features consist of 2 categories:
- Smart Tracking: Face, Body, Horse, and Dog Tracking powered by AI
- Action Tracking: Allows you to track anything by just drawing a box on the screen to select your target
What's the difference between Pivo Pod/Pod Lite and Pivo Max?
Pivo Max is a more powerful, versatile Pivo ready to take your content to the next level. With a new design, smoother rotation, and larger payload — you can use your smartphone, tablet, or camera to bring your big ideas to life. On the other hand, Pivo Pod (Previously named as Pivo Pod Active) and Pivo Pod Lite supports smartphones up to 1kg of weight.
What devices are supported by Pivo Max?
Pivo Max and Pivo apps are compatible with both iOS and Android devices which meet the minimum configuration requirements: iPhone 8 or above with iOS 13.0 or higher and Premium Android devices from 2017 and later with Android version 9.0 and higher. Pivo Max also supports heavier devices such as tablets and cameras up to 2 kg.
For optimal performance, it's recommended that Pivo Max be used with mirrorless cameras or cameras with lenses no larger than 85 mm.
If used with a fully-extended Pivo Tripod, any additional weight that reaches or exceeds the maximum payload may cause unwanted noise or shaking.
Does the Pivo Max rotate 360 degrees?
Yes, the Pivo Max can rotate 360°.
Can the Pivo Max track other animals?
Yes, it has Premium Tracking which includes Horse Tracking and Dog Tracking.
Can I use Pivo Max with any tripod?
Yes, the Pivo Max can be mounted on any tripod that has the standard 1/4' screw.
How long does the Pivo Max battery last?
A fully charged Pivo Max can provide 10-12 hours of usage, but this may vary depending on the features and settings being used.
Can I use the Pivo Max with other third party apps?
Yes, you can use Face Tracking with any other apps on your phone using our Pivo Cast app. The Connect mode will let you open any app that has a fullscreen camera view and Pivo will then be able to track you using our AI-powered Face Tracking. See details
Do I need an app to use Pivo Max?
Yes, to be able to access all of Pivo Max ’s cool features, you’ll need to use Pivo’s apps which are available for both Android and iOS. For manual rotation of DSLR cameras, only the Remote Control is needed to control the Pod.
Can I use my old Remote Control with Pivo Max?
Pivo Max comes bundled with the new version of the Remote Control, as it cannot be used with the older remote model. See details
Does Pivo Max have a warranty?
Pivo provides a ONE (1) YEAR manufacturer’s warranty / TWO (2) YEARS for EU on Pivo-branded hardware products purchased from the Pivo Online Store for your own use and not for resale purposes. See details
What are my delivery options, and when will I get my items?
We offer the standard shipping option. Once you place your order, it will take 1-2 business days to process, pack, and ship. You'll receive a shipment notification by email once your package has been shipped out.
Can I return my Pivo Max?
Pivo will gladly accept the return or exchange of products in new condition within 30 calendar days of the delivery date, as long as the returned product meets our terms and conditions. See details
Who should I contact if I have questions about Pivo Max?
For inquiries about Pivo Max, you can visit our Support Hub or contact our support team via support@pivo.ai.
How does Pivo's tracking work?
Pivo's tracking works based on image detection. It'll be great to use Pivo for individual practice. With Lock-On Tracking feature, Pivo can track the selected object (Body Tracking) under group situations. See details
How to get started with Pivo Max?
- Download the Pivo+ App from Google Play Store/Apple App Store
- Open the App and create a Pivo account
- Pair your smartphone
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